this is not what we signed up for...

Stolen implant in Bangkok, Thailand with the replacement back at home in Mussoorie.

Came back to Mussoorie, only to find out that the replacement was broken.

Her records have not yet been transferred to the Delhi clinic so we have to do everything Stateside.

12 hour time difference and bad cell phone and internet connection make it extremely hard to get a hold of our support team Stateside.

Time continues to go by without a right implant...her auditory nerve is not being stimulated.

The US Cochlear Corporation will not ship internationally.

Our audiologist in the US agrees to ship the implants personally to us.

We wait for them to arrive.

All of the things that we could have done to prevent this haunt us.

Time continues to go by without a right implant...her auditory nerve is not being stimulated.

We worry and wait.

The implants are tracked to be in Delhi.

We get excited to receive the implant within a couple of days.

The implant then becomes untrackable, and not deliverable due to inclement weather.

We call and never get an answer as to where it is or when it will arrive.

Finally, after many late nights on the phone and internet we get ahold of someone who gives us a name and address.

We drive an hour to Dehra Dun to pick up the package that had been sitting on a man’s desk for 5 days.

UPS INDIA is not the way to ship.  Who knew?

We are frustrated with the systems in India.  The package should have been delivered a week earlier.  It did not cost us $99 to just sit on a man’s desk who was not doing his job. 

We drive back up to our house with relief, but now thinking of how to get her to wear this after no sound in her right ear for 1 month.

We put the implant on her at volume 0!

She screams, fights, says “Priya scared”.  The sound is too overwhelming.  We have to hold her down.

We panic and cry and wonder why we are here?  Should we just go home?  This is just too hard.

Our clinic in Delhi assures us to keep trying.

We wait and she settles down later and wears it for 4 hours.

Slowly we are hoping to get her back to her “normal” with the implant.  This will not come without patience.

We feel defeated and worn.

Priya inspires us to fight for what is hard.

This is not what we signed up for.

napping on our drive to retrieve the implant.

trying to find the location of the "UPS Office"?

the goods.